Terms of service

Ugam Agro - Terms of Service

Welcome to Ugam Agro. These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing our website or purchasing from us, you agree to be bound by these Terms of Service. If you do not agree, please do not use this website.

About Us

This website is operated by Ugam Agro. Through this website, we offer ghee products for online purchase, including different sizes and variants of cow ghee and buffalo ghee.

Use of the Website

By using this website, you confirm that:

• you are legally capable of entering into a binding agreement
• the information provided by you is accurate and complete
• you will use this website only for lawful purposes
• you will not misuse the website, attempt unauthorized access, or interfere with its operation

Products and Availability

All products displayed on the website are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product offerings at any time without prior notice.

We make every effort to display product descriptions, packaging, pricing, and availability as accurately as possible. However, minor variations in packaging, appearance, or presentation may occur.

Pricing

All prices listed on the website are in Indian Rupees (INR) unless otherwise stated. Prices are subject to change without prior notice.

We reserve the right to correct any pricing errors, typographical errors, or omissions at any time, including after an order has been placed. If such an error affects your order, we may contact you with the corrected details or cancel the order and issue an appropriate refund.

Orders

By placing an order, you agree that:

• all details submitted are true and accurate
• your order is subject to acceptance by Ugam Agro
• we reserve the right to refuse or cancel any order at our discretion

Payment

Orders must be paid for through the payment methods made available on the website at checkout. By submitting payment information, you represent that you are authorized to use the selected payment method.

We do not guarantee that all payment methods will always be available. Payment processing may be handled by third-party service providers.

Shipping and Delivery

We aim to process and dispatch orders within reasonable timelines. However, delivery timelines are estimates only and may vary depending on location, courier operations, public holidays, weather conditions, or other external factors.

Ugam Agro will not be liable for delays caused by shipping partners or circumstances beyond our reasonable control.

It is your responsibility to provide a complete and accurate delivery address and contact number.

Returns, Refunds, and Cancellations

Returns, refunds, replacements, and cancellations are governed by our Return / Refund Policy.

As Ugam Agro sells edible and consumable food products, returns are limited and may only be accepted in specific situations such as damage, leakage, incorrect product delivery, or similar verified issues.

Orders may only be cancelled before dispatch, subject to approval.

Product Usage and Storage

Our products should be used, handled, and stored properly as per normal food safety practices and any product-specific guidance provided on the label or packaging.

Ugam Agro shall not be responsible for any issue arising from improper storage, mishandling, misuse, or use of the product after opening.

Intellectual Property

All content on this website, including but not limited to text, logos, graphics, images, product descriptions, layout, branding elements, and website design, is the property of Ugam Agro or its licensors and is protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, republish, upload, or exploit any content from this website without prior written permission.

Third-Party Services and Links

This website may use or contain links to third-party services, tools, gateways, or websites, including payment, analytics, and e-commerce infrastructure. Ugam Agro is not responsible for the content, policies, or practices of third-party websites or services.

Your use of any third-party service is at your own risk and may be subject to the third party's own terms and policies.

Limitation of Liability

To the fullest extent permitted by law, Ugam Agro shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• the use of or inability to use the website
• delays or interruptions in website access
• product availability issues
• unauthorized access to your information
• errors, omissions, or inaccuracies on the website
• misuse or improper handling of products after delivery

No Warranties

We strive to keep the website accurate, secure, and functional. However, the website and services are provided on an 'as is' and 'as available' basis without any express or implied warranties, except as required under applicable law.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or free of harmful components.

Indemnity

You agree to indemnify and hold harmless Ugam Agro, its owners, affiliates, employees, partners, and service providers from any claim, loss, liability, damage, or expense arising out of your breach of these Terms, your misuse of the website, or your violation of any law or third-party rights.

Privacy

Your use of this website is also governed by our Privacy Policy. By using the website, you consent to the collection and use of information as described in that policy.

Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to the use of this website or purchase of products shall be subject to the exclusive jurisdiction of the competent courts in Pune, Maharashtra.

Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time. Any changes will be posted on this page with the revised effective date. Your continued use of the website after such changes constitutes your acceptance of the updated Terms.